Dimension
What dimensions should your
reception counter or your
reception desk have?
Equipment
What special functions
should your reception desk have?
Design
Which configuration suits
to your company and
your reception area?
Configure WINEA ID
Workplace
How should the workplaces
of your employees at the
reception be equipped?
Room
What architectural or spatial requirements need to be taken into account during planning?
Why is the first impression so important?
The reception desk in the office is more than just a functional piece of furniture. It is the heart of the reception area and usually the first impression visitors get of your company.
A successful reception counter should be both functional and aesthetically pleasing. As a touchpoint in the customer journey, it should positively shape brand perception and visualize the style of your company. This can be achieved through the design and the choice of materials, colors and shapes, among other things. Aspects such as friendly staff, comfortable seating for those waiting and informative signage/labeling also shape the first impression.
An office counter should also be ergonomic and well organized to enable reception staff to work efficiently.
When planning an office counter, there are several important aspects to consider to ensure that it is ergonomic, functional and aesthetically pleasing. The size or position of the counter should be well proportioned or well thought out. The counter - e.g. in a practice counter - must provide sufficient space for the receptionist and an easily accessible, low-barrier contact point for visitors. The design of the reception desk should match the overall office furnishings. The use of high-quality materials enhances the counter. Functionality is also crucial - for example, the reception desk should offer sufficient storage space for office supplies and neatly installed connections for telephones or computers, for example.
The purpose of your company and the needs of your customers play an important role. What are the main expectations of your reception area? Do you want to provide support, pass on information or hold short and detailed consultations? For example, the reception of a doctor's surgery has other tasks than that of a hotel, a commercial company, a car dealership or a public authority. Also think about how close your customers are allowed to get to the reception desk. For matters involving money or personal customer data, it is necessary to screen off the work area accordingly and ensure privacy, for example with room dividers. If consultations take place at the reception counter, there should be a separate area for customers - for Long conversations, it is even better to have a seat.
We are happy to answer your questions. How can we support you?
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Jannina Richter
Sales team
Dirk Dienst
Sales team
Hanna-Maria Grewe
Planning + interior design
Heike Bergheimer
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Robin Hau
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Jürgen Jordan
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Vanessa Veith
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